Pep Boys Auto Service & Tires

Marcus Thompson a month ago

I had an incredible experience at the Pep Boys in Naperville. I brought my Tesla Model 3 in for a routine cabin air filter replacement because I had been dealing with a strange odor inside the car. The manager, Ike, went above and beyond to help me out. Not only did he get the filter changed out super fast, but he also took the time to educate me on a known Tesla Model 3 design nuance—specifically how moisture and condensation can collect on the HVAC evaporator and seep into the cabin air filter, causing that dreaded mildew smell. Ike took care of the issue, resolved it completely, and gave me great insight on how to prevent it going forward. I couldn’t be happier with the fast turnaround and customer-first service. Highly recommend Ike and the team at Naperville Pep Boys!

Kelly 3 months ago

Above and beyond should be the tag line for this place! Ike and his incredible crew continue to impress & surpass customer service with superb competence, incredible price points and communication from start to finish. They continue to show they care about safety and stellar reputation. We hate having car issues, but we LOVE having this place to help us through! Best shop in the area! ⭐⭐⭐⭐⭐

Asfandyar Dayan 3 months ago

Highly recommend this Pep Boys! Mr. Iqbal made my alternator, serpentine belt, and idler pulley replacement completely stress-free. He was professional, honest, and knowledgeable, ensuring the work was done quickly and correctly. My car runs perfectly now, thanks to his exceptional service that goes above and beyond for customers!

Angelica Rodriguez 3 months ago

I was in need of an oil change when I called. A gentleman named Dee assisted me in booking my appointment, and I was able to bring my vehicle in promptly. Upon my arrival at the Naperville location, I was greeted by a manager named Ike. He was exceptionally courteous, and my oil change was completed very efficiently. Ron was the technician who serviced my car, and he went above and beyond by ensuring my tires were at the correct PSI, preparing my car for the road. I highly recommend this location their teamwork is truly outstanding.

Brenda Goudy 5 months ago

Ike the manager is rude. Would not do ride share inspection stating car need to be clean far as vacuumed. Always hated this location rude staff. No where on form does it say car need to be cleaned. Mind you it just rained night before which means debris will be in cars. He wanted to argue saying it’s on forms when in fact it’s not. Oh and check photos out driver side only with leave debris rest of car clean. Will never visit this one again. I’ll always stick to Kirk road Ron and Jerry awesome! Went there got it done.